To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.
Common Return Questions
What items are returnable?
- Within 30 days of receipt of your shipment
- In original condition
- In the original packaging
- Include all original certificates
What items are non-refundable?
- Special order items
- Custom wire
- Any opened consumable item (including oil, grease, lubricant etc.)
- Lock wire
- Electrical items
Are there any charges for return?
- CanWest Aerospace reserves the right to charge a 15% restocking fee
- Items requiring recertification will also be subject to additional charges
- Original shipping charges is non-refundable
- You are responsible for return shipping charges
How do I return?
- Enter your order number and email address in the fields above and click Start a Return
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
Still have questions? Email us at email@example.com with your full name, order number and we will get back to you shortly.